Luna Casino Terms and Conditions

Welcome to Luna Casino. These Terms and Conditions govern your use of our website at Luna Casino.com and all services we provide. By registering an account or using any part of our platform, you agree to be bound by these terms in full. We encourage you to read this document carefully before proceeding. If you do not accept these terms, you must not use our services. At Luna, we are committed to providing a safe, fair, and transparent gaming environment for all eligible players.

1. About Us

Luna Casino is operated by SkillOnNet Ltd, a company registered in Malta under registration number C50024, with registered offices at Level 5/G, Quantum House, 75 Abate Rigord St, Ta'Xbiex XBX 1120, Malta. Our UK processing is handled by Skill On Net Limited, registered in England and Wales under company number 14264775, London NW6 3BT. We are licensed and regulated by the UK Gambling Commission under account number 39326. At Luna Casino, we operate exclusively for players located in Great Britain. All other jurisdictions are excluded from our services.

2. Eligibility and Registration

Our services are available exclusively to residents of Great Britain who are 18 years of age or older. By creating an account with us at Luna, you confirm that:

You are at least 18 years of age
You are a resident of Great Britain
You are not registered with GamStop or GamProtect self-exclusion schemes
You are not acting on behalf of another person
All information you provide during registration is accurate and complete
You have not previously been excluded from our services

We reserve the right to request identity verification at any time. KYC (Know Your Customer) checks must be completed before we process any deposit or allow gameplay. If you fail to provide satisfactory documentation, we may suspend or close your account.

3. Account Management

3.1 Creating Your Account

You may hold only one account with us at Luna Casino. Duplicate accounts are strictly prohibited and may result in forfeiture of any balances held. When you complete your Luna casino login for the first time, ensure all registration details match your official identification documents. We may verify your identity at any point during your membership.

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your login credentials. We strongly advise that you do not share your password with any third party. If you suspect that your account has been accessed without your authorisation, you must notify us immediately at support@Luna Casino.com. We will not be liable for any losses resulting from unauthorised access where you have failed to keep your credentials secure.

4. Deposits and Withdrawals

Our accepted payment methods include PayPal, Visa, Mastercard, Paysafe, Apple Pay, Skrill, Neteller, AstroPay, JETON, MuchBetter, Payz, and bank transfer. We do not accept cryptocurrency payments. The minimum deposit to access our welcome offer is £10, and a minimum deposit of £20 applies to most other promotional offers. Wire transfers carry a minimum deposit and withdrawal threshold of £50.

At Luna, we process withdrawals using a closed-loop policy, meaning funds are returned to the same method used for the original deposit. Our Luna casino withdrawal process is aimed to be completed within a few hours once your request has been approved. Online wallet withdrawals carry no fee; wire transfers are subject to a £10 charge, which is waived on amounts over £500. Please note that large wins of £5,000 or more, as well as jackpot winnings, may require additional verification time before we can process your Luna casino withdrawal.

5. Bonuses and Promotions

5.1 Welcome Bonus

Our Luna casino bonus offer for new players is a 100% match up to £50 plus 50 Free Spins on Book of Dead by Play'n GO. To claim this offer, use the Luna casino bonus code LUNA at the time of your first deposit. This offer is available to new Great Britain players only, on their first deposit, with a minimum of £10 required. Free Spins are valued at £0.10 each. Bonus funds and Free Spin winnings are subject to 10x wagering requirements (applied to slots only). The maximum bet during wagering is 10% of your bonus or Free Spin winnings, or £5 — whichever is lower.

5.2 General Bonus Terms

At Luna Casino, we offer a range of ongoing promotions including Daily Picks, Tournaments, and VIP Lounge rewards. Unless otherwise stated, the following conditions apply to all bonuses we offer:

Minimum qualifying deposit for bonuses is £20
Bonus validity period is 30 days from the date of issue
Non-deposit bonus maximum win is £100 or 2x the bonus value, whichever is higher
Free Spin winnings are subject to 10x wagering requirements
We reserve the right to modify or withdraw any promotion at any time

5.3 VIP Lounge

Our Luna loyalty programme — the VIP Lounge — features six monthly tiers: Bronze (0–400 points), Silver (401–1,000), Gold (1,001–2,000), Platinum (2,001–20,000), Diamond (20,001–80,000, invite-only), and Red Diamond (80,000+, invite-only). Levels are reassessed on the first day of each month; we allow a maximum drop of one level per month. VIP points are awarded per wager and vary by game type. Points expire after six months of inactivity.

6. Games and Fair Play

Luna Casino offers thousands of games including slots, live casino, table games, jackpots (including Jackpot King and Dream Drop progressive titles), scratch cards, bingo, and video poker. Our software is provided by leading studios including Play'n GO, NetEnt, Pragmatic Play, Blueprint, Novomatic/Greentube, Barcrest, Eyecon, Relax Gaming, Evolution, and SkillOnNet proprietary content. We do not offer a sportsbook. All games on our platform use certified Random Number Generator (RNG) technology and are subject to independent auditing to ensure fairness.

7. Responsible Gambling

At Luna, we are committed to promoting responsible gambling. We provide tools including deposit limits, loss limits, session time limits, and self-exclusion. Players registered with GamStop or GamProtect are not permitted to open or maintain an account with us. If you feel that your gambling is becoming a problem, we urge you to make use of our responsible gambling tools or contact national support organisations such as BeGambleAware or GamCare.

8. Intellectual Property

All content on our website — including but not limited to trademarks, software, design, graphics, text, and game content — is owned by or licensed to us. You may not reproduce, distribute, modify, or create derivative works from any of our materials without our prior written consent. Unauthorised use of our intellectual property constitutes a violation of these Terms and Conditions.

9. Limitation of Liability

To the fullest extent permitted by applicable law, we shall not be liable for any indirect, incidental, or consequential loss or damage arising from your use of our platform. We do not guarantee uninterrupted access to our services and may suspend or modify functionality at any time for maintenance or legal compliance purposes. Our total liability to you in connection with any dispute shall not exceed the total deposits made by you in the 12 months preceding the relevant incident.

10. Complaints and Dispute Resolution

If you have a complaint about our services, please contact us in the first instance at support@Luna Casino.com. We aim to acknowledge complaints within 96 hours. If we are unable to resolve your concern to your satisfaction, you may refer the matter to our approved Alternative Dispute Resolution (ADR) provider, eCOGRA. We are regulated by the UK Gambling Commission and remain subject to their dispute processes.

11. Customer Support

Our support team is available 24 hours a day, seven days a week via email at support@Luna Casino.com. We currently offer email support only; live chat functionality is yet to be introduced. For data protection enquiries, you may contact our Data Protection Officer at dpo@Luna Casino.com. We aim to respond to all enquiries promptly and to your full satisfaction.

12. Amendments to These Terms

We reserve the right to update or amend these Terms and Conditions at any time. Where we make material changes, we will notify you via email or a prominent notice on our website. Continued use of our services after any such changes constitutes your acceptance of the revised terms. We recommend that you revisit this page periodically to stay informed of any updates.

13. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless otherwise required by applicable consumer protection legislation. The English version of our Terms and Conditions shall always prevail in the event of any inconsistency with translated versions.

Content updated: July 13, 2026