Luna Online Casino Privacy Policy

At Luna Online Casino, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you visit our website at Luna Casino.com or use any of our services. We encourage you to read this document carefully. By registering an account or continuing to use our platform, you acknowledge that you have read and understood how we handle your data.

Who We Are

Luna Online Casino is operated by SkillOnNet Ltd, registered in Malta (Company Reg. C50024), with offices at Level 5/G, Quantum House, 75 Abate Rigord St, Ta'Xbiex XBX 1120, Malta. Our UK processing is handled by Skill On Net Limited (UK Reg. 14264775), London NW6 3BT. We hold a licence issued by the UK Gambling Commission (account number 39326) and operate exclusively for players based in Great Britain.

If you have any questions regarding our data practices, you may contact our Data Protection Officer directly at dpo@Luna Casino.com. For general enquiries, our support team is available 24/7 at support@Luna Casino.com.

Information We Collect

When you create an account, interact with our platform, or contact us, we may collect the following categories of personal data:

Personal Identification Data

Full name, date of birth, and nationality
Home address and contact details (email address, phone number)
Government-issued identification documents for KYC verification
Financial information including payment method details

Technical and Behavioural Data

IP address, browser type, device identifiers, and operating system
Pages visited, time spent on site, and navigation patterns
Gaming activity, wagering history, and session data
Cookie identifiers and similar tracking technologies

Responsible Gambling Data

Self-exclusion status and GamStop/GamProtect records
Deposit limits, session reminders, and cooling-off settings you apply
Any information you provide during responsible gambling interactions

Why We Collect Your Data

Here at Luna Casino, we process your personal data only where we have a lawful basis to do so. The primary purposes for which we collect and use your information include:

Account management: We process your data to register, maintain, and administer your player account.
Identity verification (KYC): We are legally required to verify your identity before you can deposit or play. This is a regulatory obligation under our UK Gambling Commission licence.
Payment processing: We use your financial data to process deposits and withdrawals securely. Our closed-loop withdrawal policy ensures funds are returned to your original payment method.
Regulatory compliance: We retain certain data to meet anti-money laundering (AML), responsible gambling, and other legal obligations.
Marketing and promotions: With your consent, we may contact you about our luna casino bonus offers, free spins promotions, tournaments, and VIP Lounge rewards.
Service improvement: We analyse usage data to enhance the Luna Online Casino platform, fix technical issues, and optimise your experience across desktop and mobile.
Fraud prevention and security: We monitor account activity to detect suspicious behaviour and protect both you and our platform.

Cookies and Tracking Technologies

Our Luna Casino website uses cookies and similar technologies to ensure the platform functions correctly, remember your preferences, and help us understand how players interact with our services. Cookies we use include:

Essential cookies: Required for the website to operate — including session management and login functionality (luna casino login processes depend on these).
Analytics cookies: We use anonymised data to understand traffic patterns and improve performance.
Marketing cookies: Used with your consent to deliver relevant promotions, such as luna casino bonus codes or targeted offers through Daily Picks.

You may control cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our services.

How We Share Your Data

At Luna Online Casino, we do not sell your personal data to third parties. However, we may share your information with trusted partners in the following circumstances:

Game providers: Including Play'n GO, NetEnt, Pragmatic Play, Evolution (for live casino), Blueprint, and other suppliers — to deliver gaming content to you.
Payment processors: Including PayPal, Visa, Mastercard, Skrill, Neteller, MuchBetter, and others — to process your transactions securely.
Regulatory authorities: We may be required to share data with the UK Gambling Commission, HMRC, or law enforcement where legally obligated.
GamStop / GamProtect: We cross-reference self-exclusion registers to comply with responsible gambling obligations.
ADR provider: In the event of unresolved complaints, we may share relevant data with eCOGRA, our approved Alternative Dispute Resolution provider.
Group companies: Our parent company SkillOnNet Ltd and sister brands (such as PlayOJO and SlotsMagic) may have limited access to certain data for operational purposes.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy. In practice, this means:

Active account data is retained for the duration of your relationship with Luna Online Casino.
Upon account closure, we retain records for a minimum of 5 years to comply with UK gambling and financial regulations.
Marketing consent records are kept until you withdraw consent or for as long as legally required.

Your Rights

As a player based in Great Britain, you have rights under UK data protection law. Here at Luna Casino, we respect and uphold those rights. You may request:

Access: A copy of the personal data we hold about you.
Correction: That we update inaccurate or incomplete data.
Erasure: That we delete your data, where no legal obligation requires us to retain it.
Restriction: That we limit how we process your data in certain circumstances.
Portability: That we provide your data in a structured, machine-readable format.
Objection: That we stop processing your data for direct marketing purposes.

To exercise any of these rights, please contact our Data Protection Officer at dpo@Luna Casino.com. We will respond to your request within 30 days. If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Security of Your Data

We take the security of your personal data seriously. Our Luna Online Casino platform uses industry-standard SSL encryption to protect data in transit. We implement access controls, regular security audits, and staff training to minimise the risk of unauthorised access, loss, or disclosure. Luna casino withdrawal processes and financial transactions are subject to additional fraud monitoring to protect your funds.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and recommend you review their policies independently. This Privacy Policy applies solely to data collected by Luna Online Casino.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you via email or a prominent notice on the Luna Online Casino website. The most current version will always be available at Luna Casino.com. Continued use of our services after any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data at Luna Online Casino, please do not hesitate to reach out:

Data Protection Officer: dpo@Luna Casino.com
General Support: support@Luna Casino.com (available 24/7 by email)
Postal Address: SkillOnNet Ltd, Level 5/G, Quantum House, 75 Abate Rigord St, Ta'Xbiex XBX 1120, Malta

We value your trust in Luna Online Casino and remain fully committed to handling your personal data responsibly, transparently, and in accordance with all applicable UK laws and regulations.

Content updated: July 13, 2026